Took my car in for a service approx 15 months ago and had new disks and pads fitted. Booked the car for a service and MOT at the same main dealership a couple of weeks ago. As it’s over an hour away I left home to arrive at the garage to find the service manager saying “we’ve been trying to contact you all afternoon”
(I checked the mobile later and their first call was at 4.17 when I was already in the car on my way over)
The conversation went something like:
D “Your brakes have failed on the MOT?”
Me “That’s a suprise!”
D “They’re binding on at the front, and the pads need replacing”
Me “Really, those new disks and pads you fitted the last time you had the car about 14000 miles ago are now shot?”
D “We haven’t been able to contact you to authorise any more work so we’ve left them as they were…brakes are a consumeable”
Me “Well I’ve been on the phone a couple of times, but the MOT is up tomorrow ?”
D “Well I suppose you can keep the loan car till Monday, and we’ll get you a price (mechanic was a also stood there). Mech “…It will pobably need new calipers, but I can’t confirm that ‘tll we’ve had a proper inspection…maybe up to £800 or £900 for the job”.
Me “forget it”.
Basically they just couldn’t be bothered with my predicament. It was approaching 5.30 and they wanted to get home. They’d left the job so late in the day they had nowhere to go but break some bad news.
I took it to a local garage the following day – a new set of pads later and a new MOT in hand. He said there was no evidence of any coppaslip on the back of the pads from when they’d been fitted, and they’d just bound in the caliper and worn away. The most irritating thing is that if they’d done the MOT first as ANY garage normally would they’d have spotted the problem and had time to work on it.
The garage in question was Lexus Stoke and the “service” (feel the irony) cost me approaching £500. I’d previously had good service from them but they will never see me again.
Oh, and I’m still waiting for my call from the dealer principal. I imagine he’s been trying to contact me all day as well. :evil: