Chap over the road from me asked me to look at his bike, Halfrauds special, wouldn’t change chainrings , he had just collected it from when he had took it back because of this problem…still the same problem! 2 mins adjusting the limit screws and it was spot on.
Thats not highly technical stuff, and he’d taken it back for them to sort the problem out yet they sent it out without rectifying the fault.
No wonder they get such a bad rep