I wish them all the best as there’s a huge number of jobs at risk.
That said, I had the worst bike buying experince ever from thir Reading branch.
Ordered a Trek Superfly- phoned to confirm collection (midweek at about 5pm).
I turned up and the bike hadn’t even been taken out the box. They built it up damaging the frame, forks, carbon bars and seatpost in the process.. they then stole the fork lockout from another bike (older spec with nasty leaver) as it wasn’t in the box, gouging the crown in the process. I waited 2 hours, with no appology and no update. I was just milling around and each time I enquired- ‘we’re working on it’..
Anyway, bike is ready to collect, covered in marks, grease and protective film. I was fed up and took it without checking as it was the end of a long day. Got it home and found all the marks, alongside lose bolts everywhere and none indexed gears. It was actually dangerous to the point that if an amateur would take it home and start riding there would be a serious crash at somepoint.
I was pretty upset as I rarely buy new bikes. Contacted customer service who where rubbish. Just a ‘sorry’ and no way of remediating the damage caused even after chassing.
It’s put me off Evans for life despite nearly buying 2 other bikes from there.