Maybe the OP is a bit of a snob?
http://singletrackworld.com/forum/topic/lbs-owners-snobs
I have over 25 years working within the cycle industry and my knowledge is superior you could say so when a customer says that to me it baffles me
Dont think he liked my sales pitch one bit,which was a real shame as I don’t like a customer to leave empty handed out of my shops
The word ‘tool’ keeps entering my head? Perhaps I need to order a park tool.