I’ve shopped with Ribble Cycles for years, they’ve always been great! truly, but they’ve expanded recently and now as a result I see their customer service levels falter at the first hurdle. Why does this always happen!!!! Must all online retailers hide behind the fact that there is no human interaction?
I’m slowly going back to my local bike shop more and more, the guys at 700 in Windsor appear to have it right. Perhaps it’ll go full circle with more of us going back to our local shops rather than ‘billy big time’ on the internet.
Anyone else recently made the transition from online shopping back to the local bike shop? more expensive but worth it?
So what happened then? Details please.