If the NHS has one serious fault, I’d say it’s a blame culture in senior maangement who see problems as being someone’s fault and resolution is by way of finger pointing and scapegoating, instead of maybe being systemic problem that may need changes to the organisation, practices, whatever. And that can act as a pretty effective block to implementing the changes which need to be made to improve the service. All of which can be prety demoralising for front line staff, many of whom not only work incredibly hard but do so often under extreme stress, and in return are accussed of incompetence for making mistakes that most of us would never put ourselves in a position to make.
Missidentify a patient’s x-rays, patient who needs cancer treatment doesn’t get it, dies, while patient who doesn’t have cancer starts an invasive, distressing and totally unneccessary course of treatment. If that was you who got that wrong, could you live with it?