Our first Bosch dishwasher lasted around 15 years, so when it died, we got another Bosch. Then, because we were impressed, we got a Bosch washing machine. It started getting noisy in January this year (at 23 months old), I rang AO customer services, who told me to call Bosch, an engineer came out and said it was the drum bearings, but “it’s a 2 man job, so can’t be done until after lockdown”. I spoke to Bosch CS again, they would neither replace the washer or loan us one to use until ours could be repaired.
I called AO again, who arranged a party call with Bosch CS, who still wouldn’t budge. After Bosch had left the call, AO offered to replace the washer themselves, with a machine of the same value. The AEG replacement is doing fine.
Next purchase won’t be a Bosch, but it’ll be from AO.