I have been meaning to put one of these threads up myself. without sounding too gushing.
Just after new year my rear hub started creaking and I was due to fit a new set of bearings, for whatever reason mid rider the axle sheared in two seperating free hub from wheel itself and snapping the qr.
The hub (an old xc) was bought second hand from here about 8 years ago and I wrote to them in hope of some advice if it could be recovered. Remarkably they offered to replace the broken parts under warranty. Off the wheel went and for the cost of a new set of bearings and pawls I have a wheel which is better than ever. I thought this was pretty remarkable service and well beyond any reasonable expectations.