Terrible experience with the Nottingham branch. Sold me a £2000 Trek road bike that was too small for me that runs a seat mast not a post. Having never used a road bike before I wasn’t sure about sizing and took their advice on sizing. Anyway, I used it once and then the winter set in and I tucked it up in the dining room.
Pulled it out in the spring and after about 40 miles realised I couldn’t get the seat high enough as I needed.
Phone call later had one of the staff having a go at me and accusing me of lying about the fact I’d not used the bike for 4 months etc etc. Really aggressive and rude to me.
I just wanted them to supply a longer seat mast. The manager then spoke to me and agreed to order one in but I’d have to pay £60 for it. Said he’d call when it arrived.
Never heard from them to say it arrived.
Ive since sourced one from the U.S and wont be using them again despite the fact I would have happily put a £1000 bike to work voucher their way every year since.
It’s a shame as they are on my way home from work.