Could it be that BT engineers take on the role of ‘socket fitter/ technician’ as part of their duties, rather than delegating the task to lesser mortals?
Over 800 innovations were submitted as new ideas last year, most came from your grunt ‘technicians’.
Perhaps they didn’t realise that according to you, ‘thinking’ is not part of their job description.
But then there we have it, the job description actually contains the word ‘engineer’ not technician.
Are you a desk jockey letters-after-your-name engineer sitting sucking your pencil with feet on desk dreaming of solutions to problems that don’t exist?