Best of luck mate. From experience over many years living near to Preston, Ribble have never had a good name for their customer service. When they had the shop it was the last port of call, and even then you only went in if you knew exactly what you were after. Advice? Forget it. Unless you rode with the guys behind the counter they didn't want to know you.
Of course they have now shut the shop for "refurbishment". It's been shut for most of the year, and word is that they are only doing mail order from their wharehouse now. Doesn't sound as thought they've improved any.
I went in with a mate who wanted a pair of wheels. He knew exactly what he wanted, and Ribble told him that such a spec didn't exist. He even showed them their advert in Cycling Weekly, and they still refused to accept that the hubs existed.
Good luck.