UPDATE
The link from Piemann is interesting. I called John Lewis Customer Services and spoke to a guy who advised me to take it back to the store and they will attempt to fix for free. I expected a battle and I got it! They didn’t want to know, so I mentioned Sale of Goods Act etc as advised on the link from Piemann – “I’ll go and get a manager” was the response…
Came back with what I assumed was the manager and he puffed out his chest and started quoting SOGA (wrongly). I argued to no avail so asked for his details so that I could take it further with the head office, which to be fair is what I expected.
He did however, admit that i had been misled over the telephone so he offered half of the replacement cost that had been offered by Sony – which he rounded up to 70 quid. Initially I refused as my right to a repair wasn’t being met. Having thought about it, I can probably get it repaired for 70 quid so I accepted and left. Turned out he was just a Tech Support muppett and not a manager which irritated a little so will take that up with JL.
Moral seems to be – fight for your rights even if warranty has expired, EXPECT store staff to be ignorant of the law and fob you off but hold your ground and threaten small claims if the retailer digs its heels in.
Overall, peed off that a 230 quid console breaks so easily but not entirely unhappy at a 70 quid refund.