jon1973
if he is charging tenants to change locks – he is wrong – full stop. Any half-wit tenant would have him in a tribunal for that nonsense. I am guessing he covers it up in other complaints or is trolling.
I’m a (reluctant) landlord – just the one property. I’ve so far deducted money from deposits of every set of tenants that I’ve had. One left without paying his final month of rent (often promoted on here as a “revolutionary” thing to do to the big nasty landlord). Still got my money!
I do it according to the contract – leave it how you found it or pay to put it right.
I’ve been helping a mate in London decorate his place for rental and I’m shocked at what people will pay for what I would class as squalor.