Update
What I thought was going to be pretty straightforward is proving to be a right PITA.
It is Lufthansa, I fly with them a fair bit, they are often late. However 14 hours late getting me to my destination was a record! We took off an hour late and I wasn’t even close to making the connection.
The pilot apologised stating that they had been delayed by strong head winds and therefore the incoming flight was delayed. This had been happening all afternoon as the 15.05 flight was only just boarding when I walked by at 15.50 that day. Just as we were about to depart, there was a report of a fire alarm in the control tower so we had to wait another 5 minutes.
I filled in the online complaint form and Lufthansa are blaming Airport and Government authorities!! Point blank refuse to issue the standard EU compensation for >3 hours delay. Now with SOP, the German arbitration service…
Anyone know if I can just issue a Letter before Action and drag them down to the Magistrates Court!? I’ve not asked for the lost hotel cost either – just the EU standard compo.