my current fave way of dealing with the “our records say you’ve had an accident in the last three years” cold call is…
Me: Sorry I can’t remember.
CC: eh, what do you mean.
Me: I had an accident and ever since my memory is very bad.
CC: So you have had an accident?
Me: Did I? When was that?
CC: You just said you did.
ME: Oh yeah, sorry I forgot, I had an accident and my memory isn’t so good these days.
CC: When was the accident?
Me: I can’t remember, in the last three years I think, what do your records say?
CC: I’m sorry I can’t say until your confirm your name and address for data protection…
Long pause….
CC: I need your name and address to proceed.
Me: my mummy said I shouldn’t talk to strangers now, I had an accident in the last three years and now my memory isn’t very good and I’m not as cleverer as I was.
CC: thats okay your mummy said it was okay.
Me: do you know my mummy? she’s nice, she smells like flowers in the morning
CC: so can your confirm your name and address please.
Me: but don’t you already have it on your record? I don’t remember making a record did I do that before my accident i had in the last three years? Would you like me to sign it?
CC: I’m sorry can you just confirm them for me so I can confirm I’m talking to the right person.
Me: I’m sorry I had an accident in the last three years and I can’t remember them….. Oh hang on mummy wrote them down for me incase I get lost.
CC: great so can you read them to me.
Me: I’m sorry I had an accident in the last three years and I can’t remember how to read, if you tell me your address I can have my mummy send them to you, can we play my record now, I don’t remember making it, is it good, I had an accident in the last three years did I tell you?
CC: **** Off……..