Credit to Martin for coming on here and giving his view.
I have been going to BPW 3 or so times a year since it opened. I have never had a bad day out even in traditional Merthyr weather conditions. No where is perfect but BPW is much more good than bad not least because the trails are spot on for what I want and well maintained.
Coaching – I tried this, not great, not poor, about middling.
Cafe – not particularly bothered about this I go to ride not have a Michelin starred meal. Coffee in the morning, baked spud for late lunch then back on the bike.
Uplift – I can see the frustration but I get between 10 and 13 runs a day and I’m butchered after that. A side benefit of the current system is that it limits the numbers on the trails, so rarely stuck behind anyone or holding anyone up.
A couple of times I haven’t booked the uplift but gone on the ticket card, both were good days. One of those days was a busy Sunday in August. Not having the pass I ride differently, get an early bus up then ride the top sections to the mid road back up till and head down. Repeat in the afternoon. If there is a queue at the stop I carry on to the tunnel and ride the lower sections till a seat is available on the bus. I probably get as much riding as if I had a day pass.
I find most of the staff are helpful, friendly and easy to deal with. Special mention to the drivers who are good company, plenty of banter and good local knowledge they are happy to share.