Lucky enough to have just sat in my local BMW dealers for the last hour and a bit waiting on a car to be scanned on their diagnostics machine (strangely cheaper that the indi @ £33!)
I can see where all the extra money goes on the dealers quotes now – stupid amounts of staff walking around and chatting, free coffee, plush carpets and toilets etc. Lovely if you’re into that type of thing – myself I just want to drop the car off, get it fixed /serviced as cheaply as possible using quality parts.
For example I have recently just had a set of rear brakes done for £150.00 using Brembo discs and pads – BMW wanted £379.99 using inferior OEM parts – a £220.00 saving which could of paid for the dealers toilet perfume!!