Ask your average PC or Paramedic..and they will tell you the real problem is not with HOAX callers – ie people who dial up with the sole intention of sending a crew to something that is a HOAX ie not really happening.
The problem is way way more complex than that – and way beyond the comprehension of anyone who has not worked the frontline with the police/ ambulance service.
I have just worked the entire Christmas period – and could tell you things that have gone on that would literally make the headlines of the national newspapers…on every shift!!
To say I have given my all would be an understatement – I am both mentally and physically exhausted. And it’s not the dealing with trauma/ blood/ drunks etc that wears me down – its being used as a social sponge, and picking up the pieces for people.
The UK ambulance service is struggling FACT and it will only ever come in to your thinking…when you actually need one.
Taking your frustration out on the crew when they get there because it’s taken an hour to get you an ambulance is just not on.