——– Original Message ——–
Subject: Widgit
Date: Fri, 18 Feb 2011 14:55:46 +0000
From: Nigel Parker <nigel@nigelparker.co.uk>
To: paul haggarty <paul@widgit.com.au>
Paul
The unwanted Widgit I received from you a couple of weeks ago just doesn’t seem to want to lie down. As you know, I started a couple of forum threads, as I was a little taken aback with your response after asking for a return and refund. I started a further 3rd forum thread asking about Widgit compatibility with 29er bikes, as a poster reported an issue experienced with his Widgit and a 29er frame. These threads keep on going and have got to the point where I think all would agree enough is enough as I’m sure these must be damaging for business.
I would like to get some resolution with you, and post such on these threads. I accept my error, ordering something I then decide I don’t need, but try to see it from my side. The Widgit is a costly item, working out to ~£100 GBP, and it looks as though it might be difficult to find a buyer, which means I am stuck with it, unless you decide, on this occasion to accept the return. I’ve never heard of any bike company not taking returns, whether they be in the UK, EU, or elsewhere, and there is no mention of these terms & conditions on your site. I offer to pay the postage you have paid sending the Widgit to me and furthermore, offer to pay a 10% handling fee for your trouble. The packaging has not been opened, everything is as brand new.
As a side, I have since found the Widgit will not fit my bike for the planned application
I do hope this can end up as an all’s well that ends well
Regards
Nigel
singletrack, UK forum thread
mtbr, general discussion thread
mtbr, 29er bikes thread