The repair problems I hate are the ones I can’t replicate – “it makes a funny creaking noise when I go uphill on wet days” – that kind of thing.
My favorite 😕
“usually starts after 5 or 6 miles of hard pedalling around Weston…you’ll have to do that to test it”
or
“I think my speedo is coming up slow:- can you ride alongside me so I can compare speedos?”
And the Op…..
Majorly crap LBS. Letting a bike out with a loose bar/stem/levers (not clear from the post) is unforgivable. Possible they don’t have a torque wrench and were scared of crushing the bars, although the matchmaker torx clamp jobbies are absolute shit.
They should’ve phoned about the BB, although I would steer clear of any homemade spacers the customer offered – who would be at fault if the collapsed/broke/exploded? I’ll get the proper WheelsMFG ones fanks.
Dremel – If he went at the frame without asking he’s a bloody idiot
No gear cable – just bloody weird
We get the “I’m an engineer/astrophysicist/architect(!)” a lot. It’ll get you nowhere. Not out of spite, but I’ve seen a lot of engineers who’ve tried to tighten a headset without undoing the stem bolts…
LBS spanner wiggler for 12 years and counting FWIW