Worth putting that on social media and writing to the branch manager. Good people deserve good outcomes, she could use it in her annual review.
Definitely planning on this.
In regards to the solicitor. We did have a mortgage offer. But a document, the certificate of title I believe it’s called, came through wrong with the wrong figure on. This is in Scotland and they put the property valuation figure (which they use to calculate the LTV and base the mortgage off) as the purchase price. However as is common in Scotland we offered over this so the purchase price was higher. Also as we’re in Scotland there is no ‘exchange’ as such. There’s a bargain concluded through missives.
As I understand it, my solicitor flagged the mistake to the nationwide. They told him they would correct it and to proceed. He did and drew down the funds to make the transfer but at this point it became apparent that Nationwide hadn’t corrected the error. They then retracted the whole offer and said he must return the drawn down funds and they would then re-issue from scratch. My gut feeling is Nationwide’s systems are geared towards the English house buying system and I’ve fallen foul of that.