Mate, I feel your pain but as with a lot of transactions in life by entering into the transaction (i.e. by handing over monies and goods to be transported) you are entering into a legally binding contract and the supplier does not have to highlight the T&C’s to you the responsibility is on you to read them.
As far as their right to dispose of the goods without notifying you I fully agree is wrong (not necessarily illegal) but its stated in their T&C’s so they will argue that point in court.
I hope you don’t think I’m trying to defend the RM here, I agree they are a bunch of useless f**kwits and I feel for you but this is just another example of how companies operate under the umbrella of complicated and implied T&C’s.I’m not saying it is right but they will defend the case by stating that all their actions are highlighted in their T&C’s.
I personally speak from experience of this with RM and some motorcycle parts I sent and despite me using full legal advice I was advised it would be money down the drain to pursue the matter further.
I am wholeheartedly behind you publicising this as the vast majority of people do not realise how exposed they are to this sort of thing when sending items