Bigjim, the photo is of the functioning toilet, not the out of order one.
Twoniner, the situation with the guard is an inherent part of the situation.
If someone who is paid to do a public facing job, in what is meant to be a premium service, and they look like a tramp, fail to inform us as to why there is an absence of things we paid to receive, then spends his time sat on a floor forcing passengers to visit him to get answers and doesn’t once come out to say “sorry but…”, then it’s an issue.
If you think that’s acceptable than you set your bar pretty low.