The only time I’ve ever really needed proper medical care was coincidentally due to my sinuses; Went to GP, he gave me a steroid spray (biggest polyp he’d ever seen!), 10 days later, it hadn’t worked so I was referred and seen by ENT the next day.
Was seen by someone clearly incompetent, she couldn’t speak good english, and took an unnecessary (and very painful!) biopsy and then left me sitting there bleeding for about half an hour! Wasn’t very happy about all that, but after her faffing for a while she decided to get help.
I was then seen by a consultant, who would have booked me in for the following week for an op (I waited a week longer so I didn’t have to miss any uni!), turned up on the day about 15 minutes late (at 9.15) because they’d told us to park in a car park which was closed and due to be demolished. Was told I wouldn’t be seen til later so was given some squash (as I hadn’t eaten/drank anything since 8pm previous night). Was then left sitting watching TV until 4.30pm when I was finally called in.
Op was over quickly, and I’d been told I could go home that day, problem was my consultant had gone home (I was the last one on his list), but all the nurses were very nice and eventually they got hold of the consultant who said I could home (and to come back in straight away if there were any problems).
Sinuses flaired up again a couple of months ago, I went straight to the GP as I was worried the polyp was back, he reassured me that it was jus tan infection, and no polyps but gave me some antibiotics to clear it up quickly (as previous polyp had apparently been caused by a long lasting infection in the sinus)
Not sure that was really relevant but it makes the point that there are a few dodgy people in the NHS, but generally people will go out of their way to help you.
Hope your wife is feeling better soon too, sinusitis is not pleasant 🙁