I could very easily name the shop in question – it’s in Lancashire, near the sea, near Blackpool
A few years back I took my old spesh in to fix creaky cranks (it was an old bike, an ’04).
They ‘did the work’, I took it away.
Creak returned, I took it back and asked for new BB to be fitted.
I get a phone call saying all the threads on my crank arms had been stripped out while they tried to remove my crank arms and that was “just one of those things”.
I went to pick up bike, asked to speak to manager. While manager tries to re-iterate it was “one of those things”, a mechanic pipes up that it happened when I initially took bike in to have creak looked at first time.
So, they had given my bike back and had never told me they’d knackered what they tried to fix.
Got new BB & crank fitted, as a “offer of goodwill”.
Utter pish; dreadful sevice and a slimy attitude to customers, assuming that a 6 year old bike would just have it’s threads stripped was par for the course.
NOT what I call an LBS, definitely what I call a rip-off.