Merlin are cheap for online but miserable buggers in the shop. Unhelpful, clock watching nobody’s who treat every customer as an inconvenience.
Amongst other things, I took my bike there to have some work done on it prior to a weekend away at glentress. Gave them three weeks to do and and what do they do, wait until the day before I go and tell me the freehub is goosed. Asked when they can fix it, was told that they haven’t got round to doing this weeks parts order. Many angry phone calls later was loaned a bargain basement rear wheel to get me over the weekend.
In particular, there is chief frontline shop counter misery guts that sports glasses. Don’t ask him if you want your usual lbs type info. Think he has lost the will to live.
Other than that, they’re quite handy for me and parts arrive quick by post