I’m sorry to hear this – I finally got a refund today (well not a refund from DH but from my bank – they can get the money back from him). Had my money since July 11th and I asked for a refund on the 7th of August – on the 24th of October I got it back. Lied to on multiple occasions left hand doesn’t know (or care) what the right hand is doing. This whole two week thing is a sham to postpone refunding you. If they miss it once or there is a problem then wa hey! Another two weeks pass!

I’d dearly love to see the look on their faces if BBC’s Watchdog or Rogue Traders or something popped in to see them.

I can’t believe the 600 odd hard working folk at Grangemouth refinery may lose their jobs and these bunch of cowboys carry on (not really related but hey ho).

To answer your question – Dave Hinde do not deserve your money. If you go down that road of a refund be prepared to wait 30 days and then however long your bank take to refund you. Have a drafted ‘portfolio’ of evidence to send to your bank to get your money back and post it as soon as it reaches 30 days. Anything that happens after 30 days constitutes criminal behaviour and a restriction of your statutory rights. The alternative you say is to get a straightforward refund from crc but DH staff will most likely laugh at you down the phone if you want help in the future. Can’t you use any Rock Shox dealer for a warranty claim though?

If we’re using this analogy where do DH fit in?

RANT OVER…

I’ve never watched Space Odyssey. But I can imagine.

BBC Watchdog

MIght be worthwhile if anyone affected by them sends in their story.

Still waiting for a refund joe? Me too. Northwich by the sound of it is in deepest darkest hell. With an office (ha ha) in a small town beside Manchester.

With the amount of people asking for refunds I can only assume they can’t afford or have the funds available for thisand there is a massive backlog. I’m not convinced all the members of staff are real.

Bump. Never order. Two months and no refund. Terrible shop etc. Warning to people thinking about placing an order.

https://ssl.datamotion.com/form.aspx?co=3438&frm=citacomplainform&to=flare.fromforms

And a 9 hour round trip to be sworn at is not very appealing…

Haha. I had a cracker the other day.

“I sent you an email yesterday Mr Smith”

“No you didn’t”

“No worries I’ll send it again”

“Don’t bother just tell me what you wrote in the email”

“I’m afraid I can’t do that”

“Why not?”

“I don’t know what the email says”

“You said you wrote it?”

Silence…

“So somebody else wrote it?”

“Yes”

“Then check it again…”

“I can’t”

Useless…

Yup – I’ve been promised a refund over 30 days ago. Reported the transaction to the bank and compiling evidence. Trading standards report filed. Same story as yourself I imagine. Ordered wheels – fobbed off with excuses – cancelled and asked for a refund – loads of excuses why it hasn’t happened. They have been earning interest on my money for two months now. FIle a report mate!

What I’m experiencing now is nothing short of criminal behaviour. I urge anyone who has ever or is currently experiencing problems with said company to issue a complaint with trading standards. I don’t want anyone to experience the level of customer support I am receiving.

It’s horrific.

Hah yup wind up merchant.

davehinde – Member
I’ve always found them great, much better than Superstar, CRC etc.

I think those with problems are likely to be noobs who break stuff then cry about it on the internet

The problem is the appalling customer service. Taking peoples money and not giving a monkeys. It’s criminal.

Superstar, CRC etc you place an order at 3pm and it’s with you 9am the following day.

Are you being treated like a piece of s&*t aswell househusband?

Cheers! Didn’t know about that. This is a handy link also Trading Standards

I’m currently on the end of bad customer services from these guys with a wheelset, I’ve had a couple of excuses (you never know they might be telling the truth). I paid over the phone by Visa Debit, a month ago! What’s the quickest and most straight forward way of getting a refund?

Sorry to dig up an old thread but what standard is the rear wheel fit? As in QR or 142/12mm QR etc. Cheers.