Some industry folk here wanted an update…
Replacement bike arrived!
Charge UK were powerless to act (they don’t hold stock) but their distributor came good in the end so hats off there.
Wiggle was the retailer, who came up trumps ion the end and even added some extras to maintain goodwill – top effort on their part.
For info: Yodel were the courier who ‘lost’ the original, damaged bike on its return to retailer (arranged by retailer, thankfully). One of their drivers may be riding a bike that’s about to remove body parts by splitting in half! Instant karma?