We are buying a house at the moment through house network and they (touch wood) seem very good to me. They seem to view the whole thing as a process, so whenever something significant happens, they progress to the next stage, with none of the BS that you get from a traditional agent. A couple of examples – when we made an offer, I had an email within half an hour confirming our offer (and detailing the value of the offer) – so we knew that it had been passed on to the seller. When the offer was accepted, Rightmove was updated within a few hours showing the house as SSTC. Also, the seller showed us around the house himself – but this was also the case for other houses that we looked at which used a traditional agent, which makes you wonder what a traditional agent does except tell you lies and put an advert on Rightmove.