hibb – sarcastic not very useful post.
mangoletse – you are bang on with your cryptic guess – I have some pretty good horror stories regarding their service dept – truly shocking.
I have also tried a number of others with only a fair/middling service.
Many of the places you reccomend are a bit far away for me.
I tried Bike tree when it first opened (they are v friendly) but the service was slow as they struggled to get parts (Trek) as has been the case from a number of shops. I spoke in length to Trek on Thursday and they will only release parts to authorized dealers.
Anyway – took my bike to Bike rehab yesterday and by the end of day had a comprehensive breakdown of the problems and parts needed to fix the bike. If the bike does infact work, I will have found the person I am looking for.