You’ve got it in one, I’ve made a couple of small changes, but essentially you’re correct.
You’re trying to remove my profit, I don’t want your business. I have lots of other people who are willing to pay a fair price for a fair service and your contribution to my holiday villa is 0.000001%, so stop wasting my time and go to the internet, fit it yourself and don’t come to me with a warranty claim.
You are one small customer, there are lots of businesses surviving very well without your customer, even though you think it, you are not a cash cow. Sorry.
Thats exactly the problem I’ve had with LBSs in the past, the take it or leave it attitude of staff who are trying to charge me more than elsewhere, explain to me exactly why I shouldn’t just leave it and go elsewhere? I may be one small customer, but if you deliberatly offered worse service, I wouldn’t come back next time, and I’d be sure to tell anyone who asked. Bad reviews spread faster than good ones, unfortunately. Surely a better answer to..
Me: Can you order me something for £xx
Would be..
You: No, thats too cheap for me, I can do it for £xx and it’s in stock now/I’ll give you a discount next time/I’ll fit it/I’ll support that race you’re organizing/I give free cake.
That way, if I decide price is more important, I walk away thinking at least you tried, and were honest with me, or I pay the extra and you get my business, and future business.
Claiming to give worse service to customers in a thread complaining about customers not using their LBS is indeed stupid.