Elmo, thats human nature – bad service gets talked about, good service doesn't. Maybe because good service is what people pay for and if they don't get it, they are entitled to complain?
And if you look at the thread, most people are applauding CRC. Thats why it was started in the first place.
It also gave Andy the opportunity to right a few wrongs, which he has done, and is being commended for it.