In contrast, I bought a Sugoi jacket from them last year. Turned up fairly quickly, all good.
I’d had it for a couple of weeks when I caught the liner in the zip and tore it. Would usually put this down to operator error, but it was particularly easy to do with this jacket, and the lining tore a bit too readily.
Mailed them and explained the situation, they asked for photos and after receiving them sent me a new jacket – very happy.