I ordered one in October Deliver dates came and went, promises flew by and also they basically admitted that they had no idea when the bike would arrive – despite mailing me and telling me it was about to be dispatched.
I was just about willing to forgive this because I had heard that they were good at replacing broken shape shifters but then I heard that this season people had gone 4 months waiting for replacements and were making quotes like “the worst seasons riding in my life”.
For me buying a bike is the start of your relationship with the company not the end and if I cannot count on them then I do not need this stress in my life. My previous bike was an Orange 5 and those guys are completely awesome when it comes to customer service.
Personally, I cancelled my order in December and bought one of these. It’s a steal at the price, rides like an absolute weapon and I know there is a good network of support and advice when I need it.
Good luck!