Personally I would never order from them again. I cancelled my strive order after 3 – 4 months.
It’s not just that they had problems, everyone can have problems, it’s that they didn’t communicate, and I heard about people waiting 4 months just for replacement shape-shifters (which of course you can’t buy anywhere else).
For me this appalling attitude to customer service has put me off the brand completely. You need someone in your corner when you have problems not someone in another land completely ignoring you.
I count myself lucky that I found this out before the bike was actually shipped. There are tons of good bikes out there these days and for my money, I just don’t need the grief.
Good luck.