mosschops, are you in St Albans?
I have tried most of the shops in the vicinity, & I find Marshall’s in WGC the best by far for me. Don’t get me wrong, Neil & the crew can be very pleasant, but they don’t exactly strive to get you the exact kit you want at a decent price. I used to deal with them at leisurewheels & changed when he started his own business, as I like them all & had some great rides with them, but for me its ultimately about the customer service I have received in Marshall’s that will make it my only LBS for the foreseeable future.
Oh, Brycey, your lucky to live up the food chain a little (or a lot, I don’t know), if your station in life was to serve tables then I bet your attitude would change, but yes I agree, exceptional service demands a tip.
To me exceptional service from a waiter/waitress on minimum wage would be to smile & not spit in the food of all the t0ssers looking down on them whilst complaining about the lack of service.
Cheers.