The Hero is a decent bit of kit, you don't need to be a techy to get the thing to do pretty much what ever you need to do.
Got awards from T3 and Stuff
http://www.telegraph.co.uk/technology/news/6252589/Hero-phone-voted-Gadget-of-the-Year.html
The firmware upgrade is a must though (easy to do)
as it made the whole UI soo much more responsive.
there's a lot of HTC hate on here too I've had a few and yes some of it's been shocking but the Andriod stuff is way better and improving all the time
multi tasking and background task anything you like is a + over iphone
but tbh I think you'll find a lot of similaritys between the two but a few less ties on the Hero.
oh and battery wise I get a day and half to 2 days out of mine (not much different than an iPhone)
which is fine for me I just stick on on charge when i go to bed it's usually about 1/2 battery
exchange and gmail syncing all the time weather updates on rss news feeds etc but Wifi Bluetooth and GPS are off until I need them
wifi i don't use really as i find the 3g/HSDPA is fine for all my needs.
SpaceMonkey I think something is up with your's tbh
The app store's great plenty on there and getting bigger all the time
have a look at one seriously