Membership status = ‘free member’?
I notice my membership status when I post now says ‘free member’ when it used to say ‘full member’. I also note that in my profile, it says I have no active subscriptions and yet I took out a digital and print subscription in December last year and have received the latest magazine. Just me? A glitch?
Edit: The fact I can still post in here seems to suggest I am still a full member, does it not?Posted 5 months ago
Probably just needs them to switch it, you will see everything in here, but you won’t see the member forum, or the rest of articles that have full member add ons and such.Posted 5 months ago
There was a large update the other day it has caused some anomalies with some members, anyone who notices this if you can contact tech@ and the will help out.
LeePosted 5 months ago
Thanks both, had an email saying tech will be informed, was that you Lee? If so thanks. Just had a look and I can still access digital magazine downloads.Posted 5 months ago
@blokeuptheroad Thanks for letting us know this. Its called a caching issue and was indirectly a result of succesfully updating a plugin successfully this week but had failed previously. It was the failed attempt to update that actually put this spanner in the works.Posted 5 months ago
I have fixed the acount – I believe and one other. Like blokeuptheroad says it doesn’t really effect functionality.
If anyone else gets the same thing – ie the wrong icon in the forum – and can’t see their active subscription in their account – please let us know here.
Thank you.Posted 5 months ago
I had just noticed same thing on a post just now…..can you sort me out too please.Posted 5 months ago
Mine is the same, says free member. Thanks.Posted 5 months ago
I’m full but showing free too, only noticed it today
🙂Posted 4 months ago
Another Full Member here showing as a Free MemberPosted 4 months ago
Me too.Posted 4 months ago
👍 Thanks.Posted 4 months ago
thanks.Posted 4 months ago
Only posting to see how I come up!Posted 4 months ago
Same thing with me. Long time subscriber.Posted 4 months ago
Hi same here for the no active subscriptions, when I have an active subscription (when you look at the payment tab it actually shows two going out at exactly the same time).
ThanksPosted 4 months ago
No active subs shown.Posted 4 months ago
Same here, print and media sub from Nov last year (which I can see in the ‘my orders’ tab but showing ‘no active subscriptions’.
As an aside, I have been a free member for years but the above subscription was set up by my sister as a gift so I now have this new username. Is it possible to change this username to my old one (stormtrooper)? I suspect not but thought it was worth asking the question
ThanksPosted 4 months ago
Me … alsoPosted 4 months ago
Hi everyone,Posted 4 months ago
We are aware of an issue with subscriptions at the moment that leads to it showing no subscriptions under your account when you do in fact have one. We can see where the error is and are working on a fix to correct it. We’re sorry for any inconvenience this is causing in the meantime but will hopefully get it sorted out soon.
I’m also showing as a Freeloader, as long as the next magazine turns up though it’s not really a big problem.
Thanks @singletracktech .Posted 4 months ago
Hello, I paid a renewal when had this glitch, have I paid twice?Posted 3 months ago
Just checking if mine is fixed yet…
Edit: Nope, I’m still ‘free’Posted 3 months ago
Oh, just noticed I’m free too.
Please can I be re-added to the gang when possible, no rush.
Ta.Posted 3 months ago
I noticed it too, and Andy P directed me to this thread as well as saying it will get sorted, so I’ll say “me too!”, and thanks for taking care (and please send me my mag 🙂 )Posted 3 months ago
Same for me – full member but says free member.Posted 3 months ago
Hi Singletrack peeps, I’ve just spotted my Free Member status too, can this be changed please?Posted 3 months ago
Apologies that this is going on longer than we wanted. We ran a fix a week ago but this seemed to make the problem a little bit worse. Working on it. If you can’t see your subscription in your account section or your down as a ‘free’ please keep letting us know in this thread.Posted 3 months ago
Meeeeess! Ta thank you muchlyPosted 3 months ago
Like a joke but not as funnyPosted 3 months ago
Still down as “free” after (too) many years as a subscriber.Posted 3 months ago
Just checked my status, and I’m also down as a free memberPosted 3 months ago
I’ve got an active subscription under my profile. But if I click on the members area it says I have no active membership. Can still access the mag etc.Posted 3 months ago
Seems my sub and status have (recently) changed to show free. I was showing my full member [fnar fnar] until very recently.
I can download up to and including issue 144.Posted 3 months ago
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