In an unrelated issue I just want to give eBay some positive credit.
I had another not delivered parcel case raised on 5th – I sent tracking number and proved signed delivery. Case was still open on Sunday morning and just sat as “awaiting buyers response”. So I contacted eBay and said “err, what’s happening? Surely 6 days is enough time for buyer to respond?”.
Within an hour they’d closed the case without refunding and noted that any feedback left for the transaction would be removed.
Money transferred to my account overnight. 👍