Santander, expect loads of problems and requests off them to repeatedly prove who you are, even if youre standing in front of them.
Recentl;y i tried changing acounts with nat west, 4 branches said i couldnt do it there as the staff were not trained, so eventually went to a big branch, saw one lady who made an appointment to see another lady,hard seel about why did i want to cancel my 14,00 quid a month account for a free one, she just couldnt understand i wanted to save 14 quid a month as i didnt use any of its services, and that i didnt have a very expensive phone, or neede car breakdown services, amongst other stuff, and she almost collapsed when i said i never downloaded music, onto something she called an ipod.