The problem – oft-discussed on here – with LBSs is that for many of us they aren’t very local and the range that most of them stock is pretty poor compared with the mail order sites. Fair enough, if you need an urgent gear cable/brake pad/inner tube for a ride then go to a bike shop (I do have a Halfords locally), but when I can order on CRC and get the goods next day why would I want to inconvenience myself and get in the car to go to the (not very) local bike shop.
The irony is that my bits have always been delivered next day and then stay in the shed doing nothing, but this time – when I really wanted and expected CRC to deliver as they usually do – they didn’t.
Still, I’m a big boy so I’ll get over it 😆