So, my dad upgraded from the standard BT Broadband package to BT Infinity and since the upgrade he hasn’t been able to receive e-mails on his computer. I think he is using MS Mail.
He’s tried putting in his usual ID and password on the BT website to access his account but that isn’t working.
You would think then that selecting the “forgot password” option would be the answer? Well, no as BT very helpfully send instructions via e-mail to the account he can’t access.
Does anyone have a number for BT customer services that might be able to help (like a non publicised one where someone might actually be able to provide some assistance).
Ta in advance.