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Yodel, right. So if their website had been working properly last week I could've arranged to collect from the local depot, which it turns out is only a 5 min drive from my work! But no, it wasn't working until Friday. So I logged on then and said I'd pick up to the depot. I get an email confirming pickup between Monday 10th and Friday 14th. In the meantime they've tried 3 deliveries and left a final (orange) card, which says I can now pick up from the depot.
Gotta be simple that, I'll drive to work Monday and pick it up and do a shop at lunchtime as I've got the car... I get to the depot, which isn't signposted any-bleedin-where. And bloke stops his indoor football game in the warehouse, takes my card, disappears. Comes back, mutters something, goes up stairs, comes back with another fella and they explain that the orange card means it's with a courier not back at the depot.. eh? So I still haven't got it. Apparently it'll be dropped round tonight...
Simples.
Orders a heating element for my oven from Spares UK on Thursday evening at 8pm, got a message from DPD early Friday morning to say it was on its way to their Carlisle depot, Ian the driver then delivered to me (70 miles away) at 1pm.
17hrs to travel door to door from somewhere down south to deepest Scottish Borders. Impressive stuff.
Bearing in mind that Yodel just left a parcel in our front garden, no fence or anything around it to hide it in anyway. Someone was home all the time, no notification through the door and no email or text message, I'd not be recommending them either right now!
Try not to be too harsh: almost all these people are self-employed and with the entire global retail and logistics markets yelling at them to go quicker. They're being run ragged by apps and overwork. They're given ridiculously large numbers of items to deliver and no-one could possibly do them all.
Got my Yodel parcel 😀 Yay!
Just here for a rant about myhermes... utterly, utterly useless.
Got a notification that my ebay order was being delivered to the click & collect point yesterday, the shop said, that they rejected as they don't accept myhermes deliveries... checked the parcel tracking... it said contact us - no clear way how to do that, have spend 1hr 30 on their online chat, having been cut off once, they've now told me they can't change the delivery address unless it's in the same post code & that it'll take up to 28 hours before they get a response from their driver.
utterly, utterly useless.
Apart from the 40 parcels they've delivered for me without a single hitch.