WWSTD do? Tradesman dispute

johndoh · 2024-06-20T08:33:10Z

Our house sprang a bit of a leak from the roof at the weekend and it needed fixing quickly. I got someone around to look at it and they quoted for work based on stripping back two rows of tiles on two sides of a gully then making good by repointing with sand and cement (and they had to allow for replacing any broken tiles) and said it would take two full days. They gave the usual spiel about how they would do a great job, others would only patch it up etc etc. They quoted £2,400 which I accepted (as it really needed doing urgently) and, tbf, they were quick to come around and get the work done (and submit the invoice). However, they didn't do the work as described – rather than taking off the two rows of tiles, on one side they just lifted up and pushed the mix under and re-seated the tiles (which took around 4-5 hours). Then they came back the next day and did the second side and completed the work in around 1-2 hours so clearly not as well done. I had a brief conversation on the phone yesterday and he just said 'but we've done a good job' however, I am questioning why they charged the full £2,400 (which I accept was steep in the first place, but I needed it doing quickly) when they didn't actually do the work they said they would do and completed it all in half the time. He is coming around this afternoon to discuss it and I can see that things might get a bit confrontational – do I back down and just pay it and move on (given that he knows where I live) or try to push for some kind of compromise on the bill? I %£*&ing hate situations like this.

johndoh

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Yeah it is hard - I reached out to a few people (recommendations and others I’d found online) so I took a gamble. But (hopefully) I now have a watertight roof and he’s got £1,200 for a day of work - I can accept that as it needed doing urgently.

Posted : 20/06/2024 8:38 pm

leffeboy

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nice result

Posted : 20/06/2024 10:12 pm

mwg58

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Not all customers , clients are bundle of fun to work for , most seem to think you are sitting by the phone ready to jump when they call and have unrealistic expectations at the best of times

Posted : 20/06/2024 10:30 pm

hightensionline and hightensionline reacted

johndoh

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? Not sure what you are suggesting….

Posted : 20/06/2024 10:39 pm

thestabiliser

Posts: 8945

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Called his bluff and won, result. But if you get the chance, bum his dog, it’ll send a message to other trades in the area.

Posted : 20/06/2024 10:52 pm

johndoh

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Bring me frozen sausages!

Posted : 20/06/2024 11:13 pm

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