Flew with an airline a while ago and they managed to lose, and then damage some baggage. I've asked them for a contribution to put things right because I'll have to service what they've managed to break. So I just want either some/part of the money towards it.
The airline uses a baggage handling company. They've asked me to supply photos of the damage and receipts for any expenses incurred because of it. I've supplied this, but they've now gone silent despite me trying to follow up several times.
Is there an ombudsman, or something similar that will help me get things sorted?
I'd be grateful for any help!
Did you lodge your complaint before leaving the baggage hall with your damaged bag? If you didn't, you might have a struggle on your hands. A similar thing happened when TNT damaged a bike I sold and the buyer's wife signed for the obviously smashed-up carton "in good condition". TNT were extremely awkward and it was only by insisting that I got 50% of the cost of the repair out of them.
I believe the CAA can deal with it if the airline does not sort to your satisfaction.
https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/get-airline-compensation-for-lost-or-delayed-luggage/
They delivered the baggage to our holiday apartment when we were out, so no recourse to check if it was damaged before taking it.
Thanks @tenacious_doug. I'll write a letter to the airline first (complaints have been to the baggage handler by e-mail, and airline via their online contact form - no response from them at all) and then file a complaint with the CAA.
