Threatening behaviour from retailer – what to do? – Page 2 – Chat Forum

newrobdob · 2017-05-25T23:39:19Z

Now I have many years of retail experience so this is a bit of checking what I have done is correct but also a bit of advice needed. I bought some very large items from an internet retailer with a very good rep. I don't want to say what they are, suffice to say they are very expensive, very large and have to be stored in a particular way to avoid damage and definitely not outside. I won't mention the company as I want them to have a chance to make this right so I haven't been on social media yet. First delivery comes - wrong ones sent After a few emails they agree to send out correct ones and collect wrong ones. Second delivery - wrong ones sent [b]again[/b] and incorrect ones can't be picked up due to weight limit on van. I start to get more insistent and spend a long time on the phone many times and via email trying to sort it out. Third delivery - correct ones sent but incorrect ones not picked up. So I've now got double the items which are almost impossible to store properly and causes a major headache doing so. After a couple more days they haven't said when they will be collected so I ring them and email them asking them to pick them up on a certain day when I'm getting the correct ones fitted and I will no longer be able to store the incorrect ones. This is at least the second chance they've had to pick them up and they say they can't/won't do it that day. [b]They actually had no idea I still had them [/b] - which I suspected but I wanted to be honest and give them chance to pick them up. So I say you'll have to pick them up that certain day or I'll have to leave them outside. They ask me to cover them but I say I'm not paying out more money to buy coverings and what happens if they are stolen from my garden/drive - it'll be obvious from the road there is something there. So they eventually say I am liable for them until they are picked up and they will "invoice" me for them if anything happens to them. This is a big company with a fleet of vans all over the UK with a few depots so they should be able to pick them up easily. I'm at the top of my tree now with that threat to invoice me which was buried in an email they sent me. They've caused me untold hassle and have made no effort to recompense me for that hassle. I've said in a carefully worded email what has happened since the first order , also that they are to pick them up at [b]my[/b] convenience and that I think that it has been shameful the level of customer service I have been given. I think a major problem is that their customer service manager is off this week but what company does that without cover from someone who can make important decisions?? Is there any more I can do? Can this company actually invoice me and it be legally legit? I don't think so - does it fall under the "unsolicited goods" banner? I've now got what I paid for so do they have any comeback at all? How many chances do I have to give them to pick them up? I've already had to take multiple days off to receive deliveries. :( Thanks all.

peterno51

Posts: 514

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In their boxes init.

My inlaws had a sizable pile of them when they had theirs done.

Posted : 26/05/2017 11:57 am

sparkyspice

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Buy some plastic dust sheets, put them outside (covered/wrapped or preferably hidden). If they don't collect, after a month, eBay them.

Posted : 26/05/2017 12:28 pm

BobaFatt

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Is it two pallets of tarpaulin? They might be ok to be left outside

Posted : 26/05/2017 12:37 pm

AlexSimon

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stevextc - Member

I was going with PLanetX but you could be right with Sofas.

That's got some pictures in my head ....

If PlanetX made Sofa's .....

Amazing Sale of Sofa's we don't have in stock ... offer only valid for sofa's in stock?

I'm pretty sure that the people behind Planet X did also import Italian sofas, or copies of Italian sofas. Something like that anyway.
So there you go!

Posted : 26/05/2017 12:42 pm

newrobdob

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Topic starter

Well after contacting one of th owners via Twitter the ability to collect today has suddenly materialised and they were picked up 30MINS ago. Amazing! 🙄

Posted : 26/05/2017 2:07 pm

nealglover

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So what we're they?

Posted : 26/05/2017 2:09 pm

thepurist

Posts: 10971

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I'm going for artisan wood burning stoves, this is stw after all.

Posted : 26/05/2017 3:42 pm

esselgruntfuttock

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I'm saying something from Matalan/Julian Bowen?

Posted : 26/05/2017 3:48 pm

CharlieMungus

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Can only be STW standard bicycles, not to be used outside

Posted : 26/05/2017 4:04 pm

nealglover

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Must be something massively embarrassing to not have mentioned it yet.

I'm going for 10' tall Amazonian see dolls.

Posted : 26/05/2017 4:16 pm

PimpmasterJazz

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Must be something massively embarrassing to not have mentioned it yet.

A bike from Halfords?

Posted : 26/05/2017 4:46 pm

headfirst

Posts: 16

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I'm guessing sex dolls*. The deliveries went like this:
Once...a man
Twice...a man
Three times...a lady.

IGMC

*the ones with real hair (first to get tv reference wins a non existent prize)

Posted : 26/05/2017 5:06 pm

jekkyl

Posts: 13192

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come on Op, out with it. What were 'they'?

Posted : 26/05/2017 5:20 pm

PeterPoddy

Posts: 19914

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I know exactly what they are because we were talking about them on the phone yesterday.... 🙂

I'd send them an email and give them a week, then eBay them.

Posted : 26/05/2017 5:32 pm

newrobdob

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Topic starter

They've been picked up now, waiting for a refund that was promised so will say when that comes through.

Sorry to generate so much excitement. 😀

Posted : 26/05/2017 6:32 pm

[Closed] Threatening behaviour from retailer - what to do?