Shouldn’t have gone to Specsavers – Page 2 – Chat Forum

DrJ · 2023-07-04T09:41:02Z

Bit of a whinge and a request for informed advice ... I wear glasses for computer work, like reading STW, and for close work, like fixing small bits on my bike. In other words, important. I bought my current frames and lenses at a time when I had more money than I do now, so when I needed an eye test and a new prescription I went to Specsavers. Left my current glasses to get the new lenses fitted and didn't think anything more about it. Until they phoned me and said they had broken the frames. Said this was a risk with re-glazing frames and I should have been made aware of it. I wasn't. Not happy, but that won't fix them. So I chose some new frames and went away again. Went back to get the new glasses and .... when I look straight ahead at the screen, seems ok, but when I rotate my head just a few degrees the verticals are no longer vertical. Just a slight left and right rotation of my head and it feels like I am a drunken sailor on the deck of a trawler in a gale. I point this out to the optician and she makes some noises about how it might be the type of lens, and how I might get used to it after a while. I agreed I'd take the glasses home and try them. Brought them home and compared them with some older glasses and confirmed that it's only the new ones that make me seasick. I contacted my old optician (several hundred miles away) and he suggested it might be a problem with the measurement and fitting. Not sure exactly what that means but it sounds like Specsavers screwed up. I also noticed that the new glasses are about 2 times heavier than the old, and that the lenses are significantly thicker. At this point I'm not sure what to do. First step is take the glasses back to Specsavers and push them on the seasickness thing. But beyond that, is it just a case of getting what you pay for? I can see that this might be the case for lightness of frames and lenses, but surely even cheap lenses should allow you to see properly without nausea? Tips and ideas? I'm looking forward to the usual mix of expert advice and also explanation how it's actually all mu own fault (this is STW after all).

funkmasterp

Posts: 13554

Free Member

They are utterly shit and incompetent in my opinion. Not used them in years as they managed to break a pair of my glasses then proceeded to put the wrong prescription in another pair twice. Not even remotely close to my own prescription and like looking through the bottom of a Ben Shaw’s pop bottle. They honestly tried to convince me the prescription was correct and that my eyes would adjust. Dickheads!

Posted : 05/07/2023 9:27 pm

CountZero

Posts: 33983

Full Member

They are utterly shit and incompetent in my opinion. Not used them in years

Hmmmm.

Posted : 07/07/2023 12:36 am

Ambrose reacted

funkmasterp

Posts: 13554

Free Member

Why would I return to a business that broke one thing and utterly messed up two others? Appointments at local opticians and glasses purchased online for an (almost) reasonable price.

Posted : 07/07/2023 7:42 am

Shouldn't have gone to Specsavers