Obnoxious staff – Page 2 – Chat Forum – Singletrack World Magazine Forum

fervouredimage · 2013-01-10T14:30:52Z

...Or management as it goes in this case. Yesterday afternoon I stopped by Stratford Upon Avon. I popped into this fairly large cafe that sells fantastic cakes and sandwiches etc. It was packed full and Stratford being a popular place with tourists had a single large group of Japanese visitors, most of whom were under 20 years old. I joined the queue and in front of me were 2 members of the group of Japanese tourist, no older than 18 years old and were struggling a little with their English. The guy serving was the manager/owner and he had zero patience with them. He was constantly rolling his eyes, smirking at them and then being completely obnoxious and at one point border line aggressive. I was growing more annoyed at him more because I felt certain that if it had been an older British customer i.e me, then there is no way he would have had the same sort of attitude. Once he'd served them and they walked off clearly unsettled by the way they had been treated, and I moved up to the counter he rolled his eyes again and smirked at me in a 'aren't we superior' sort of way so I smiled and said "if you hate people that much maybe working in a customer serving industry isn't for you". Shocked he replied "I just hate certain types of people" so I said, getting more angry "you should get a sign for the door with pictures of the shades of people you are happy to take money off then". He looked at me and said "well I don't need to take your money, you can go somewhere else". I bit my lip and just walked off. It's been bugging me since and I wish I'd said something more but I was overcome with anger and knew at that point I would have had nothing particularly coherent to say.

DaveRambo

Posts: 25

Full Member

Good on you for speaking out - if more people did things like this we'd have a more tolerant society.

I'd be tempted to find out who the owner is and write them a letter.
If that was the owner I'd name and shame.

Posted : 10/01/2013 5:43 pm

binners

Posts: 57401

Full Member

I'd be tempted to find out who the owner is and write them a letter.

I can see where you get your name. That'll put the fear of god in him 😉

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Posted : 10/01/2013 5:50 pm

McHamish

Posts: 0

Free Member

Come on...tell us the name of the place. I'm up that way this weekend.

I'll see if I can get my wife to pretend she doesn't speak any English, then hit him with a full on English accent when he starts being rude.

Posted : 10/01/2013 6:43 pm

mugsys_m8

Posts: 467

Free Member

He Said 'certain types of people' no?
This could have meant he saw them as indecisive, or loud, or tourists? Or or...
All I am saying is everyone, it might not be a race issue.

Posted : 10/01/2013 7:00 pm

fervouredimage

Posts: 2462

Free Member

Topic starter

Exactly right, which is why I don't want to name and shame. I perceived it initially as being a race issue but on reflection he could have been indicating anything at all. But still didn't excuse his behaviour towards them.

Posted : 10/01/2013 7:04 pm

spchantler

Posts: 0

Free Member

sounds like he was shocked that you said something, and just said the first thing that came into his head. either way he shouldn't be dealing with the public, and because you witnessed his behavior you should inform his boss, and name and shame. please.

Posted : 10/01/2013 7:18 pm

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