My local myhermes dude is ace, if I'm not in he leaves a card with his address and what time he'll be home, so I always get parcels that day.
Crikey, get yourself a balaclava and a crowbar, he's practically begging you to do his house over.
It's not just Hermes. I've been at home all day waiting for parcelfarce. 'On or before the 28th'...
That sounds like a late delivery which is very different than my experiences with Yodel, MyHermes etc,.
As long as when they do attempt to deliver then actually attempt to, leave a card if out, allow you to easily rearrange/pick-up I can live with a late delivery.
My worst example of Yodel was when they left a card saying parcel with "Mr Smith" I phoned them up and was told that I should know all the people that live in my street. I then walked around seeing if I could find Mr Smith (I could not). Phoned back up and they then owned up that parcel had actually been taken back by driver and wasn't actually left with anyone.
MyHermes should know about this thread - they're losing business because of it.
I posted a tablet on monday, previously would've used MyHermes but, after this, didn't trust them with something of value, so used Post Office at eleven bloody quid.
just spent ages trying to find a direct telephone number for the depot in Maidstone and having done so it just rings and rings, while searching there was a list of google reviews for that depot, all 1 star and tales of misery, lies and ineptitude from people who never get their parcels.
i guess if you live i Maidstone and have a van you can freelance for them in the run up to christmas and furnish your home with whatever you fancy plus lots of gifts for friends and family, any leftovers can be sold on eBay in January when you have left your job there. (obviously don't use MyHermes to post them)
how is this business still running?
My local myhermes dude is ace, if I'm not in he leaves a card with his address and what time he'll be home, so I always get parcels that day.
Mine too, puts his mobile number on the card and I just call him to arrange delivery. DPD (Scott & Jamie) also excellent.
[quote=MrSmith]how is this business still running?
See the post above yours- people baulk at paying 'eleven bloody quid' to send valuable stuff so use the cheapest available service with no accountability to save a pound or two and then wonder why stuff goes missing.
I've sent about 100 parcels via MyHermes. Only had a problem with one that went to eBay collection at Argos so not sure who was at fault but Paypal refunded the purchaser and I wasn't out of pocket so I doubt it was MyHermes fault.
Been faultless for me.
See the post above yours- people baulk at paying 'eleven bloody quid' to send valuable stuff so use the cheapest available service with no accountability to save a pound or two and then wonder why stuff goes missing.
To counter that. The reason I would use someone like myhermes is because of the whopping great hole in RM's services. I need to send something which fits in the small package guidelines, so £4-6 for 1st class/recorded, but because it's .3kg over 2KG RM want to charge £15. myhermes and C+ fill that gap I guess.
The reason I would use someone like myhermes is because of the whopping great hole in RM's services.
I only use Royal Mail and have sent over 1,000 items and not had a single issue. However, I agree their pricing structure is odd. Went to send some handlebars which were in a box nut much bigger. Weighed 500 grams but because length was over 60cm the only option was Parcelforce at £11+. Would have been okay if in a tube!
[i]paying 'eleven bloody quid' to send valuable stuff[/i] to arrive the next day and then you check the tracking and it's been sat at the sorting office for 2 days waiting for the arsehole to collect it! 😕
did the parcel ever arrive at the destination?
[i]did the parcel ever arrive at the destination?[/i]
Check the tracking! Here's the tracking webpage:
https://www.hermesworld.com/en/our_services/distribution/uk_distribution/parcel_tracking/parcel-tracking.html?trackingNumber=5733372246516680&Postcode=EH8%20%209EH:_noquery_
Nothing for a week 😆
OK, went in and submitted a support request.
Interestingly, I checked the previous support request and they'd deleted my last replies so that the request is closed at the point where they say "parcel was delivered on xxxx and left behind the gate"
I'd got back to them and said yes... that was it being delivered back to the seller - I live in a block of flats.
Total pricks.
[img] 
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this your flat ?
When following up a missing parcel to our yard with the seller, he showed us the transcript from Hermes, saying that it was left with lady on reception desk. Had to let him know that we are an agricultural shed with mess room and office attached and the office girl had been on holiday all week.
They couldn't even tell us where they might have delivered the parcel.
If enough of us send parcels to the op with 'contents' worth £200 and insured for that amount I wonder how hermes would react.
Multiple claims for £200 for parcels undelivered to the same address should prompt some action.
I agree their pricing structure is odd.
its a situation they've been forced into - in contrast to their competitors RM have to offer a universal service - send packages from and to anywhere in the UK at one flat rate. The rest of the competition can pick and choose what they like - there are areas of the UK they can decide not to collect or deliver to and they don't have to offer the same level of service or price UK wide. So while their competitors are fighting to death over the low hanging fruit (doing the most profitable work at the lowest possible margin, all hoping they'll be the last man standing) RM are left having to charge their services at what it actually costs to provide them.
UPDATE
I sent them an email asking where my parcel was.
They wanted some details about its size etc.
Within an hour I received an email saying that after an "exhaustive investigation" they were sad to say it was .... lost and gave me a claim form to fill in.
So, looks like the delivery driver has pretended to deliver it once, then chucked it out the back of his van or something and consigned it to some computer system purgatory.
Sadly the claim form only asked for delivery address details, not sender's too. So no idea if they will realise. I did claim for my soul though (£20!)
how many times can you get away with this before they twig 😉
I’d be sending dozens more parcels to myself if I were you, nice little earner that.
As mentioned ^^, I reckon a mass sending of parcels to the OP's address, all insured for £20 is in order. Proceeds to charity.
Failing that, I've a pile of [s]empy boxes[/s] iPhone X's all to be delivered...
So, after doing the online claim I sent them a message:
Could you please explain the tracking history of the parcel? It seems the driver has attempted to deliver once (when the buyer assured me they were home - and no card was left) and then there were a variety of 'delays'.
I believe a number of complaints have been made about this driver and their failure to deliver parcels to this address?Thank you
24 minutes later:
Regarding parcel number: 5733372246516680We are happy to inform you that your parcel has been located in the Hermes Network. Subsequently, the claim you have submitted will be closed and we would be grateful if you could confirm where would you like this parcel to be sent free of charge. We can return this parcel to you, or alternatively we can send it to your intended recipient. Please accept our apologies for the inconvenience caused.
We will also, as a gesture of goodwill refund your postage cost to your original form of payment.
Once we have received your reply with instructions, we will arrange for the parcel to be delivered within 5 working days.
Kind regards,
Dodgy practices all over the shop, they're just making it up as they go along.
I will ask the parcel to be returned to sender.
Now we enter phase 2 of the merry-go-round!
We are happy to inform you that your parcel has been located in the [s]Hermes Network[/s] drivers garage. Subsequently, the claim you have submitted will be closed
They’ve seen this thread, you’re busted.
*dons tin foil hat*
I had that with a courier once (forget who) they reported the parcel lost and asked me to fill out a claim form.
Claim form filled in claiming for a £5000 bike (new replacement value), insured as such with the courier)
They then must’ve looked a bit harder down the back of the sofa and found it. Which pissed me off as it was worth a [b]lot[/b] more lost as I’d sold it for!
[i]I will ask the parcel to be returned to sender.[/i]
Narrator: "The subsequent investigation proved the gap in the space time continuum we have all experienced started with this event"
[img] https://qph.ec.quoracdn.net/main-qimg-4ab1ca4991b2097977790e4745e04ac8 [/img]
I am loving this! Marvellous work yourguitarhero, marvellous. 😀
[i] delivered within 5 working days.[/i]
Have you got the tracking info for this?? Cheeky bastards - all those delays, then they still give themselves 5 days to deliver!!
Am i the only one thinking this is going to end with [s]"you broke or terms of service, we have your soul, now you must work for us until we see fit to discharge you"[/s] "congratulations, you discovered and passed the my Hermes interview process"
I think this is all one of those covert MI6 employment tests. If you can decipher the inner workings of MyHermes, and actually get a resolution, then geopolitics of states on the edge of civil war should be a piece of piss.
I like that it's goodwill to refund the postage cost, how can it be goodwill when they failed to deliver the service you paid for, that's a refund you are fully entitled to.
Sounds like a very dodgy driver, I wonder how much they are losing through his route?
I will ask the parcel to be returned to sender.
Nice touch
This is one of my all time favourite threads
*looking forward* to putting in a complaint after all this reaches its resolution (though, that may never happen in this geological epoch)
This is the best advent calendar ever! 😆
I like the idea of us sending parcels to your (full of expensive things..).
Also, did you not get a funny look from the staff at the shop you dropped the parcel at? Surely they would have seen the address is (probably) a 5 minute walk away..
I think the delivery driver knows you personally, been playing away by any chance? 😉
My Henning Kjaernulf teak coffee table is now officially lost and probably being burnt on the bonfire in some chav's backgarden 😐
i didn’t expect it to turn up, after all if your last drop of the day involved the M25 and south circular at about 5pm and it’s your van/diesel it’s not surprising they couldn’t be arsed to deliver it.
Been following this one since the beginning. Did a few Google searches on myHermes to see if this thread was showing up on the front page. Alas it wasn't. I did find this link on the Guardian which was an interesting read about being a myHermes courier.
Still no update to the tracking. Disappointing.
Can't help but think that the OP's actions could have triggered the beginning of the end.
no mention of the money you can make by stealing the parcels though.
so many incidences of “your parcel has been delivered” but they have never even been to the property, what do you think happens to those parcels?
I bought a Burgtec stem recently (from STW actually) and after not receiving it for 2 weeks I contacted the seller. He check MH tracking and it had said that it was lost, so seller starts the claim route. Low and behold a few days later my stem arrives repackaged in a MH bag. I wonder if they chased the driver and he came clean..
Ooh tracking has updated this morning. Exciting.
05/12/2017 06:32 At the national sorting hub
I'd like to take this opportunity to option the movie rights for this thread.
