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If the OP selected the 24 hour service how is it his fault if the photo's are ready well before the time, therefore he did not ask for the fast/premium service so he wasn't doing anyone out of anything, the assistant was being ridiculous for the hell of it. I would of gone elsewhere and left them with a bunch of photo's, afterall OP hadn't yet paid for them. That'll teach them.
The 24 hr service is cheaper because the staff/company get a chance to have a proper look at your photos. It gives them the opportunity to make copies for themselves, scan and email funny ones to colleagues, and photoshop in amusing additions before the customer pics them up.
Going in early and demanding the photos denies the bored workers an opportunity to enjoy your pictures.
Good grief.
You pay a premium to guarantee a one-hour service by you're essentially queue-jumping. The regular price doesn't guarantee that, you'll go to the back of the queue and your processing will take up to 24 hours.
I'm sure, *sure* that Boots intention was never to make you wait 24 hours for prints that were ready early. That's madness. It's a lower priority service, like second class post, not an intentionally withheld one.
I'd be tempted to write to head office, not to complain but to solicit clarification on their policy. I suspect they'd be very apologetic. (I wouldn't, because I'm all mouth and no trousers, but I'd really want to).
Take a photo of your bell end, and ask her to develop that in an hour tomorrow. In A4. Simple.
I'm with you. Absolute dross customer service.
My best friend was once barred from a pub in central London for using the stairs at the front of the pub to go to the loo. You were allowed to go down them but not up to discourage people from the street nipping in to use the toilet. We'd been at the pub a couple of hours with a large group (well behaved for a change too) and although the manager admitted the rule was for our benefit (cleaner toilets for paying customers) and we'd spent quite a lot of money but "rules are rules mate". He gave one concession and said the rest of us could stay if my friend left (we all went).
On the other hand I once had a traffic warden who saw me go into a bank and waited for me then explained that he SHOULD have given me a ticket but sometimes just reminding people is enough and that I should be more careful where I park next time.
The next step:
200 posed photos of your manhood on sd card - check
Return to the same boots -check.
1hour printing of said photos -check.
Never return to store again -chck.
(all without paying too!)
DrP
Beaten to it by paulosaxo!
Used to work in a 1hr processing lab many years back & it was policy to keep 24hr work back.
We even offered a 15min service, so you can guess how bad the grading was!
We would get roughly 10% of our 24hr customers trot back in after an hour, chancing it.
Saying that, all the 1hr labs I worked in, quality was terrible, most staff on low wages, could not care less about quality, customers!
Get yourself to a pro lab and pay for decent prints & service 😉
Just a thought, do they have a money back guarantee if your 1hr photos aren't ready in an hour? If so, pay for them, then say they took 4 hours and get a refund.... 😈
I would check every single print for colour cast, exposure & framing, then...
Reject all that fail..
Then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon, then reject the corected reprints & ask for them to be redon........
😉
Completely pathetic. I can't believe shop workers would act like this when high street retailers are struggling.
Al et al - a 24 hour hour service is a guranteed service WITHIN 24 hours. If they're done after 4 hours then they haven't provided them with any premium service. They haven't rushed the job, they haven't done anything within an hour.
Sending customers away is ludicrous.
I take it your stance would remain if he returned the next day after 22 hours. Would you expect him to be told to come back two hours later?